In what can only be described as a catastrophic failure in customer service,
United Airlines had a man pulled from his seat, dragged up
the aisle stunned and bleeding and removed from the plane.
Turns out the airline needed four seats. For their employees.
This wasn’t bumping; this was a beat-down. People were already
on the plane and in their seats. Rather than doing something intelligent, like
chartering a plane for the employees or dramatically upping the compensation
for giving up seats, they chose four seats to empty, and empty them they did,
even if it required brute force.
As horrific as the airline’s treatment of this poor man was,
their response to the outrage was a public relations fiasco. The CEO referred
to the beat-down as a “re-accommodation.”
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| Worst. Apology. Ever. |
The New York Post later ran a story calling the CEO "tone deaf" after he issued a memo to employees in defense of the
beat-down.
You can’t make this stuff up.
You decide. I think it’s cut and dried, but look for
yourselves and remember this the next time you’re choosing an airline. If you want unfriendly skies, then United is your huckleberry.
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| Passenger Statement |
Oh, and perhaps that United Airlines CEO should be re-accommodated
as well. To the unemployment line.
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