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Tuesday, April 11, 2017

Fringeville #164: …Hold My Beer

In what can only be described as a catastrophic failure in customer service, United Airlines had a man pulled from his seat, dragged up the aisle stunned and bleeding and removed from the plane.

Turns out the airline needed four seats. For their employees.

This wasn’t bumping; this was a beat-down. People were already on the plane and in their seats. Rather than doing something intelligent, like chartering a plane for the employees or dramatically upping the compensation for giving up seats, they chose four seats to empty, and empty them they did, even if it required brute force.

As horrific as the airline’s treatment of this poor man was, their response to the outrage was a public relations fiasco. The CEO referred to the beat-down as a “re-accommodation.” 

Worst. Apology. Ever.

The New York Post later ran a story calling the CEO "tone deaf" after he issued a memo to employees in defense of the beat-down.

You can’t make this stuff up.

You decide. I think it’s cut and dried, but look for yourselves and remember this the next time you’re choosing an airline. If you want unfriendly skies, then United is your huckleberry.

Passenger Statement

Oh, and perhaps that United Airlines CEO should be re-accommodated as well. To the unemployment line.

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